Returns and Refunds

Here at Extract we offer a store credit, exchange or refund on any unused and unopened items purchased from EXTRACT within 14 days of receiving the items. Just get into contact with us via Extractskincarenz@gmail.com 

CHANGE OF MIND: REFUND, EXCHANGE OR STORE CREDIT

• If you changed your mind please email Extractskincarenz@gmail.com within 14 days of receiving the item.
• Product/s must have been purchased from www.extractskincare.co.nz online.
• Items, including any gift with purchase, can only be returned if they are in unused condition, with all seals and packaging still in tact. Due to health and safety reasons, we are unable to accept opened products and any products past 14 days of receipt. 
• Items can be returned to us for refund, exchange or store credit to the value paid minus any shipping cost paid by you.
• Once the returned items are received by us, we will process a refund to the original payment method.
• Extract reserves the right to reject the returns of goods which do not meet the eligibility criteria. If your item/s are returned substantially used or damaged, we reserve the right to reject the refund request and will provide you with the option for us to send the item/s back to you at your expense or destroy the item/s with no refund provided

To be eligible for a return:

• The item must be not physically damaged from dropping or mistreatment; and
• The item must be unused, with all packaging and seals still in tact; or the product is faulty; and
• The the item was purchased online at extractskincare.co.nz

Pre-packed sets: If you purchase a pre-packed set, as packs are discounted and not individually priced, we are unable to accept individual product returns and we are unable to accept the set back for return if any product from the set has been used. 

Gift with purchase: If upon returning items you are no longer eligible for the gift with purchase which you received as part of your purchase (due to not meeting the required conditions to receive the gift), the gift will also need to be returned in unused condition with all seals and packaging in tact. If the gift with purchase has been utilised, any refund provided will be minus the advertised value of the gift with purchase.

Shipping costs: In case of a change of mind (not including faulty or broken items), the customer will be responsible for the cost of shipping the item back to us. For international orders outside of New Zealand, if you would like a refund for change of mind, any refund will be minus the original cost of shipping to you and any restock fee, which will not be refunded. 

FAULTY OR DAMAGED PRODUCTS: REFUND OR REPLACEMENT

We undertake to reimburse you for any product delivered to you that is faulty (broken), or is in a damaged condition.

• If you receive a faulty (broken), or damaged product that you've purchased from www.Extractskincare.co.nz, please notify us and send us a photograph as proof of the damage or defect to Extractskincarenz@gmail.com within 5 business days from the date of your order delivery (including a photo of the shipping box).
• Product/s must have been purchased from www.Extractskincare.co.nz online.

Returns Process:

1. We will send you a replacement product or spare part at no extra cost to you (if the product can be fixed) or provide you with a refund (if the product cannot be fixed) once the original Product/s are returned to us. 
2. If you receive a faulty (broken), or damaged product, please notify us and send us a photograph as proof of the damage or defectto Extractskincarenz@gmail.com within 5 business days from the date of your order delivery. Please note that once you have been advised of the return address, the damaged/faulty Product/s will need to be shipped back to the return Extract address within 5 business days at our expense.